Terms of service
OVERVIEW
Welcome to Cardanya. Throughout this website, the terms “we”, “us” and “our” refer to Cardanya. Cardanya operates this online store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you with a personalized shopping experience. Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you. These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when using our Services. By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.
SECTION 1 — ELIGIBILITY & ACCOUNT RESPONSIBILITY
By using our Services, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this website under your supervision. You agree to provide accurate, complete and current information for all purchases and account interactions. You are responsible for maintaining the confidentiality of your account information and for all activities carried out under your account.
SECTION 2 — OUR PRODUCTS & PERSONALIZATION
Cardanya specializes in custom and personalized jewelry. All products are made based on the information, images, names, dates, or other details provided by the customer. Product colors and appearance may vary depending on screen settings. Mockups and previews are illustrative and may differ slightly from the final product. You are responsible for verifying all personalization details before placing your order. Once production has started, changes or cancellations may not be possible.
SECTION 3 — ORDERS & ACCEPTANCE
Placing an order constitutes an offer to purchase. Cardanya reserves the right to accept or decline any order at its discretion. Orders are only confirmed after payment has been successfully processed. Please review your order carefully before submitting, especially personalization details.
SECTION 4 — PRICING & PAYMENT
All prices are shown in the currency indicated on the website and may change without prior notice. Prices do not include shipping costs, customs duties, or taxes unless explicitly stated. You agree to provide valid payment information and authorize us to charge the total amount of your order.
SECTION 5 — SHIPPING & DELIVERY
Delivery times are estimates and not guaranteed. Cardanya is not responsible for delays caused by carriers, customs clearance, or circumstances beyond our control. Risk of loss passes to the customer once the order has been handed over to the shipping carrier, in accordance with applicable consumer laws.
SECTION 6 — RETURNS & REFUNDS
Due to the custom and personalized nature of our products, returns or exchanges are generally not accepted, except in cases of manufacturing defects, damaged items, or incorrect orders. Please refer to our Refund Policy for full details.
SECTION 7 — INTELLECTUAL PROPERTY
All content on this website, including designs, images, text, graphics, logos, and product concepts, is the property of Cardanya or its licensors and is protected by intellectual property laws. You may not reproduce, copy, modify, or distribute any content without prior written permission.
SECTION 8 — THIRD-PARTY SERVICES & LINKS
Our website may contain links or integrations with third-party tools or websites. We are not responsible for the content, accuracy, or practices of third parties. Use of third-party services is at your own risk.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Cardanya uses Shopify to power its online store. However, all purchases are made directly with Cardanya. Shopify is not responsible for any aspect of the transactions between you and Cardanya.
SECTION 10 — PRIVACY
Your personal data is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to the collection and use of your information as described therein.
SECTION 11 — FEEDBACK & USER CONTENT
Any feedback, reviews, or content you submit may be used by Cardanya for marketing or operational purposes, without compensation, unless otherwise agreed.
SECTION 12 — ERRORS & OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.
SECTION 13 — PROHIBITED USE
You may not use our Services for unlawful, abusive, misleading, or infringing activities, or in any way that could harm Cardanya or other users.
SECTION 14 — TERMINATION
We reserve the right to suspend or terminate access to our Services if these Terms are violated.
SECTION 15 — DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available”, to the fullest extent permitted by law.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, Cardanya shall not be liable for indirect, incidental, or consequential damages arising from the use of our Services or products.
SECTION 17 — GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Portugal and the European Union, without prejudice to mandatory consumer protection laws.
SECTION 18 — CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.
SECTION 19 — CONTACT
Questions about these Terms should be sent to: info@cardanya.com